Yookte Matchmaking Group, LLC (“Yookte,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our clients, members, applicants, website visitors, event attendees, and prospective users.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit Yookte.com, apply for services, participate as a Member, purchase services or event admission, complete identity verification, or otherwise interact with Yookte.
We operate from Philadelphia, Pennsylvania, but may serve clients, members, and users throughout the United States and internationally.
INFORMATION WE COLLECT
We collect personal information that is reasonably necessary to evaluate eligibility, provide professional matchmaking services, facilitate introductions, process payments, verify identity and age, maintain safety, and comply with our legal obligations.
A. Personal Identification and Contact Information
We may collect:
• Full name • Date of birth or age • Email address • Telephone number • City, state, ZIP code, country, or general region • Photographs • Government-issued identification when required for verification • Emergency contact information when provided during onboarding
B. Relationship and Lifestyle Information
We may collect:
• Personal biography • Relationship goals • Values, interests, and preferences • Lifestyle habits • Dating preferences • Deal-breakers and personal boundaries • Marital or relationship status • Information about children or family plans • Sexual orientation or gender identity when voluntarily provided • Religious, cultural, or political preferences when voluntarily provided for compatibility purposes
C. Professional, Financial, and Background Information
We may collect:
• Employment status • Occupation, profession, or career field • Employer information • Education • Income or salary range when voluntarily provided • General employment history • Previous states or countries of residence • Information used for authorized identity, public-record, and safety screening
D. Matchmaking and Internal Service Records
We may collect and maintain:
• Applications and questionnaires • Consultation and intake notes • Compatibility assessments • Matchmaker notes and observations • Introduction history • Scheduling information • Feedback following introductions • Service preferences • Safety reports or complaints • Records relating to service delivery and account status
E. Technical and Website Information
When you use our website or online services, we may collect:
• IP address • Browser type • Device information • Cookie and analytics information • Website interaction and usage data • Referral source • Approximate location derived from technical information
F. Communication Information
We may collect and store communications exchanged through:
• Email • SMS or text messaging • Telephone calls • WhatsApp • Online forms • Client portals • Google Meet or other video-meeting services • Social media direct messages
Social media direct messages should be used only for general inquiries and not for transmitting sensitive matchmaking, identity, payment, or verification information.
STRIPE PAYMENT PROCESSING
Yookte uses Stripe as a third-party payment processor.
When you make a payment, Stripe may collect and process:
• Credit or debit card information • Billing address • Name and contact information • Transaction amount • Transaction identifiers • Payment and refund status • Information concerning payment disputes or chargebacks • Device information and IP address • Fraud-prevention and authentication information
Yookte does not directly store complete credit or debit card numbers or card security codes.
Yookte may receive and retain limited payment information from Stripe, such as:
• Card brand • Last four digits of the payment card • Card expiration date • Payment status • Transaction identifier • Payment receipt • Refund information • Dispute or chargeback information
We use this information for billing, accounting, fraud prevention, recordkeeping, customer support, enforcing our agreements, and complying with legal obligations.
Stripe processes payment information according to its own terms and privacy practices.
STRIPE IDENTITY AND AGE VERIFICATION
Yookte uses Stripe Identity during registration or onboarding to confirm the identity and age of applicants, Members, and Clients.
Depending on the verification requested, Stripe may collect and process:
• A government-issued identification document • Images of the front and back of the identification document • A selfie or facial image • Full legal name • Date of birth • Address • Government identification number • Device and technical information • Information used to identify possible fraud or document manipulation
Stripe may compare a selfie or facial image with the photograph on a government-issued identification document. Stripe may also validate identifying information against government records, public records, or third-party databases.
Yookte may receive:
• A verification status • Verified name • Verified date of birth or age • Limited information extracted from the identification document • Information indicating a mismatch, failed verification, or possible fraud
Yookte may access submitted images or additional verification details when reasonably necessary to:
• Review a mismatch or failed verification • Investigate suspected fraud or impersonation • Protect the safety of our community • Enforce our policies and agreements • Respond to a lawful request • Comply with legal or payment-provider requirements
We use verification information to enforce age requirements, prevent impersonation and fraud, protect participants, and meet legal and payment-provider obligations.
Identity or age verification is a risk-reduction measure. It does not guarantee a person’s identity, honesty, background, intentions, behavior, compatibility, or future conduct.
Information submitted directly to Stripe may be retained by Stripe according to Stripe’s own privacy policy, retention practices, and legal obligations.
Questions regarding Yookte’s use of a verification result may be directed to getyookte@yookte.com.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Evaluate applications and eligibility • Provide personalized matchmaking services • Evaluate compatibility • Identify and facilitate potential introductions • Communicate about services, scheduling, onboarding, and support • Process payments and refunds • Verify identity and age • Conduct authorized safety and background screening • Detect fraud, impersonation, prohibited behavior, and policy violations • Investigate complaints or safety concerns • Maintain internal business and service records • Improve our services, website, and operations • Enforce our agreements and policies • Protect the rights, safety, and property of Yookte and its participants • Comply with legal, tax, accounting, regulatory, or law-enforcement obligations
INFORMATION SHARED WITH POTENTIAL MATCHES
Yookte may share limited, approved information with a potential match when reasonably necessary to facilitate an introduction.
Information that may be shared includes:
• First name • Age or age range • City or general region • General profession or industry • Relationship goals • Dating preferences • Lifestyle traits • Approved biographical information • Photographs only when expressly authorized
We do not ordinarily share the following information with potential matches without express authorization or another lawful reason:
• Last name • Telephone number or email address • Home or work address • Employer name • Income or salary • Government-issued identification • Stripe Identity verification materials • Payment information • Background-check results • Detailed employment or location history • Information about children • Photographs that have not been approved for sharing
SHARING WITH OTHER MATCHMAKERS OR PARTNER AGENCIES
With your prior consent, Yookte may share limited portions of your approved matchmaking profile with professional matchmakers, matchmaking agencies, or relationship-service partners to expand potential matching opportunities.
This may include:
• Approved profile information • Compatibility summaries • Approved photographs • General relationship preferences
Such sharing is not automatic. We share only information reasonably necessary for matching and do not ordinarily share sensitive identifying, payment, verification, or contact information.
You may withdraw your consent to future disclosures by contacting Yookte. Withdrawal will not affect information lawfully shared before the withdrawal was received.
THIRD-PARTY SERVICE PROVIDERS
Yookte uses third-party service providers to operate its business and provide services. These providers may include:
• Zoho CRM for customer relationship and service management • Airtable for internal workflows and organization • Typeform for applications, questionnaires, and intake forms • Google Drive or similar providers for document and file storage • Stripe for payment processing, fraud prevention, identity verification, and age verification • BeenVerified or another provider for limited public-record and background-screening assistance • Website, communication, analytics, scheduling, and operational service providers
These providers process information for their relevant business functions and operate under their own terms and privacy practices.
Yookte may replace, add, modify, or discontinue service providers when reasonably necessary. Replacement providers will be expected to maintain appropriate privacy, confidentiality, and data-security practices.
Yookte does not sell personal information.
BACKGROUND CHECKS AND SAFETY SCREENING
Where legally permitted and with any required authorization, Yookte may use BeenVerified or another service provider to assist with limited identity, public-record, and safety screening.
Screening may include a review of publicly available records, including criminal-history or sex-offender registry information where legally permitted.
Screening results:
• Are used internally for eligibility and safety purposes • Are not ordinarily shared with potential matches • May be incomplete, outdated, inaccurate, or associated with another person • Do not guarantee safety, honesty, identity, or future behavior
BeenVerified is not a consumer reporting agency. Yookte does not use BeenVerified reports for employment, housing, credit, insurance, or other purposes regulated by the Fair Credit Reporting Act.
SENSITIVE PERSONAL INFORMATION
Sensitive personal information may include:
• Sexual orientation • Gender identity • Income or salary range • Political or religious preferences • Photographs • Location history • Government-issued identification • Background-screening information • Identity-verification information • Biometric or facial information processed for identity verification • Information about children, health, or personal relationships
Sensitive personal information is used only for the purposes described in this Privacy Policy, is not sold, and is restricted to Yookte personnel and service providers with a legitimate need to access it.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Provide services • Maintain safety and service quality • Manage our relationship with you • Resolve complaints or disputes • Enforce our agreements • Maintain accounting and business records • Prevent fraud • Comply with legal obligations
Yookte generally seeks to retain the verification result rather than unnecessary copies of identification documents. However, limited verification records may be retained when reasonably necessary for safety, fraud prevention, dispute resolution, or legal compliance.
Stripe controls its own retention of information submitted directly through Stripe Payments or Stripe Identity.
Deletion requests will be honored where legally required and reasonably possible. Certain information may be retained when required by law or necessary to protect legal rights, prevent fraud, preserve safety records, or resolve disputes.
DATA SECURITY
Yookte uses reasonable administrative, technical, and physical safeguards designed to protect personal information.
These safeguards may include:
• Secure third-party systems • Access restrictions • Password protections • Encryption where available • Confidentiality requirements • Limited access to sensitive information • Internal recordkeeping and security practices
No method of electronic transmission or storage is completely secure. Yookte cannot guarantee absolute security.
COOKIES AND ANALYTICS
Yookte may use cookies and analytics tools to support website functionality, understand website performance, improve user experience, and evaluate marketing activity.
Users in jurisdictions requiring cookie consent will be provided with appropriate options where required.
INTERNATIONAL DATA PROCESSING
Yookte may serve individuals throughout the United States and internationally.
Personal information may be processed or stored in the United States or in other countries where Yookte’s service providers operate. Privacy laws in those locations may differ from the laws in your jurisdiction.
Where required, Yookte relies on appropriate legal mechanisms, contractual safeguards, consent, or other lawful bases for international data transfers.
PRIVACY RIGHTS
Depending on your location, you may have the right to:
• Request access to your personal information • Request correction of inaccurate information • Request deletion of personal information • Request restriction of certain processing • Object to certain processing • Withdraw consent • Request a portable copy of eligible information • Appeal certain privacy-request decisions • Obtain information about the categories of personal information collected and disclosed
We may take reasonable steps to verify your identity before completing a request. Legal exceptions may apply.
AGE REQUIREMENT
Yookte’s services are intended only for individuals who meet the age requirements stated in our Terms and Conditions and any applicable Client Agreement.
Yookte does not knowingly provide matchmaking services to or collect personal information from minors.
If we learn that a minor has submitted personal information, we will take reasonable steps to delete the information and prevent the individual from participating.
LEGAL AND LAW-ENFORCEMENT DISCLOSURES
Yookte may preserve or disclose information when reasonably necessary to:
• Comply with a valid subpoena, court order, warrant, or other lawful legal process • Respond to an emergency involving a credible threat of death or serious physical harm • Report suspected abuse, exploitation, trafficking, fraud, or other unlawful activity • Protect the rights, safety, and property of Yookte, its participants, or the public • Establish, exercise, or defend legal claims
Yookte evaluates law-enforcement requests and may seek clarification, narrow overly broad requests, or require appropriate legal process when circumstances permit.
CHANGES TO THIS PRIVACY POLICY
Yookte may update this Privacy Policy periodically.
Any changes will be reflected by an updated effective date. Material changes will be communicated when required by law.
CONTACT US
For questions, privacy requests, or concerns:
Yookte Matchmaking Group, LLC 1880 John F. Kennedy Boulevard, Suite 104 Philadelphia, PA 19103 Email: getyookte@yookte.com Telephone: 215-867-9283 Website: Yookte.com
